Ordering & Shipping
1. Which countries do you ship to?
We ship to most EU countries, USA, Canadian countries, and ship to all regions where independent sites can be purchased, if in doubt, Customer service support@buyzyn-pouches.com.
2. How long does shipping take?
The delivery time for standard shipping varies depending on your location:
-USA: 8-15 business days after shipment
-EU countries: 15-20 business days after shipment
-International: 12-20 business days after shipment
3. What are the shipping costs?
Shipping costs depend on your location and the shipping method chosen. Free shipping is available on orders of $49.99 or more.
4. How do I track my order?
-Login to your account-Click on “Order History”-Click “Track Package”
-Email:support@buyzyn-pouches.com The customer service team will give you a query
-After you place your order, you will receive an e-mail confirming that your order has been placed. We will then send you another e-mail with tracking information after your order has been shipped (may go to spam)
5. Can I modify my order?
-Order completed – order details page – cancel order
-If the product has not been shipped, the “Cancel Order” button will be displayed. When the button disappears, the product has been shipped and no returns are allowed.
Any other questions for the customer service support@buyzyn-pouches.com.
6. Do you offer bulk orders?
Yes, contact our customer service for bulk order pricing and arrangements.
Products & Quality
1. How fresh is your snus?
We maintain strict quality control and stock rotation. All products are fresh with good expiration dates.
– Unopened: 12 months
-Opened: 1 – 2 weeks (refrigerated)
Returns & Contact
1. What is your return policy?
– 30-day return window for unused items
– Must be in original packaging
– Customer responsible for return shipping
2. What if my order arrives damaged?
Contact our customer service immediately with photos of the damaged products. We’ll assist you with a replacement or refund.
3. How do I initiate a return?
When contacting customer service you need to provide: support@buyzyn-pouches.com
-Order number
-Reason for return
-Photos, if required
4. How can I contact customer service?
-Email: support@buyzyn-pouches.com
-Contact form on the website
Usually responds within 24 hours, the account team can solve any problem you may have.
